Shipping & Return Policy

At Love Your Tresses, we are committed to providing you the best from our hair to our processes!
ALL SALES ARE FINAL.

 

Hair is FINAL SALE. Non-refundable/non-exchangeable. Any issues with your hair please contact us within 3 days of receiving and before your install. Please allow up to 3-5 business days for processing. Business days DO NOT INCLUDE weekends or holidays. Processing time may be extended during or after holidays and promotional sales. Orders are processed and shipped Tuesday through Friday, until 12:00pm, Eastern Standard Time. All orders are shipped via UPS or USPS if being delivered to a PO box. LYTresses is not responsible for lost or stolen packages. Therefore, LYTresses will not replace any lost or stolen packages. In the event that your package is lost or stolen, please contact UPS (1-800-742-5877) or USPS (1-800-275-8777) for further assistance. We strongly recommend you include Route Package Protection in case of any carrier issues.

How long will it take to receive my order?
After processing is complete, all orders ship in 1 to 5 business days, and 2 to 4 weeks for International delivery. Once your package ships, you’ll receive an email notification with shipping and tracking information. 
ONCE YOUR ORDER HAS SHIPPED WE ARE NOT RESPONSIBLE FOR ANY SHIPPING DELAYS THAT MAY RESULT FROM USPS OR NATURAL OCCURRENCES.